Appedology Pvt Ltd Jobs QA Executive
Appedology Pvt Ltd Jobs QA Executive:
We are looking for a QA Executive.
Interested candidates can also apply here
Job Description :
- Participates in designing call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to the management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Performs monitoring of customer care email responses
- Participates in customer and client listening programs to identify customer needs and expectations.
- Coordinates and facilitates call calibration sessions for call center staff
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review
- Perform other duties as assigned
- Run Audit and Conduct feedback.
Further information at: https://hrm.appedology.pk/careers for open positions
Appedology Pvt Ltd Jobs QA Executive
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