Jobs in Karachi

Foodpanda Pakistan Jobs Lead Customer Engagement Specialist



Foodpanda Pakistan Jobs Lead Customer Engagement Specialist

Position: Lead – Customer Engagement Specialist
Company: Foodpanda
Location: Karachi

JOB DESCRIPTION: We are seeking a talented individual to join our team as a Lead – Customer Engagement Specialist who will play a critical role in driving key Foodpanda initiatives while coordinating with BPOs to ensure that all relevant service levels and KPIs are met. In this role, the Lead – Customer Specialist will represent Foodpanda and its customers and partner closely with the BPO Quality and training team to ensure quality and training front to improve overall experience.

DUTIES AND RESPONSIBILITIES:



  • Liaise and act as a custodian at the BPO site to understand and roll out SOP changes, align key business priorities and carry out customer facing initiatives.
  • Partner with key stakeholders including various business leaders, clients/investors, and vendors to ensure business objectives and SLA’s related to the operation are achieved.
  • Closely work with BPO partners to design evaluation and training programs and monitor the metrics defined for success.
  • Prepare and publish accurate data reports to gauge true performance of customer metrics and subsequently improve functions for the company.
  • Perform customer interaction monitoring and metric evaluation to identify areas of process/agent opportunities.
  • Perform continuous process mapping to improve SOP and overall customer experience.


REQUIREMENTS:

  • Master’s in Business Administration.
  • 2-3 years of professional experience working in a supervisory role.
  • Strong understanding of process mapping & customer journey mapping.
  • Good understanding of quality tools and systems.
  • Ability to interpret customer metrics and drive actionable changes.
  • Strong analytical and communication skills.
  • Proficient in English in both oral and written.
  • Willing to take on additional tasks assigned.
  • Performance driven and ability to work under minimal supervision.

How to Apply: Send CVs at “saman.zehra@foodpanda.pk” mentioning “Lead – Customer Engagement Specialist” in the subject line.

Foodpanda Pakistan Jobs Lead Customer Engagement Specialist

Register & Apply Online



Instagram Follow Facebook Like PageLinkedIn Follow


Jobs By Cities


Jobs By Field


Jobs By Organization


Recent Jobs

National Compliance Centre NCC Jobs March 2025
National Defence University NDU Jobs March 2025
Ministry of National Health Services Regulations & Coordination Jobs March 2025
Ministry of Energy (Petroleum Division) Jobs March 2025
Progressive Public Sector Education Centre Jobs March 2025
OPF Girls College Jobs March 2025
Government Organization Jobs March 2025
Interloop Holdings Jobs Assistant Manager / Deputy Manager Finance
HBL Asset Management Limited Jobs Shariah Compliance Officer
NLC National Logistics Corporation Jobs Senior Manager Bulk Sales
The Indus Valley School of Art and Architecture IVS Jobs Accounts Officer
Haier Pakistan Jobs DAE Mechanical
Roshan Packages Limited Jobs Head of Internal Audit
SPAR Pakistan Jobs Bakery Production Lead
Ministry of Climate Change & Environmental Coordination Jobs Chairperson
Pakistan Horticulture Development & Export Co PHDEC Jobs Consultant
Planning & Development Board Punjab Jobs Head Communications
Popular Group of Industries Jobs Area Sales Manager
Ismail Industries Limited IIL Jobs Zonal Sales Manager
Yunus Textile Mills Jobs Assistant Manager Marketing
International Packaing Films Limited IPAK Jobs Assistant Manager HR
Uniworth Jobs Data Analyst Retail
Dany Technologies Jobs Electronic Engineer
Al Razzaq Fibres (Pvt) Ltd Saya Jobs Western Merchandiser
SITECH Jobs General Manager Internal Audit
DIN Group Jobs Assistant Manager Internal Audit
Etimaad Engineering (Private) Limited Jobs Assistant Sourcing Specialist
Dr Ziauddin Hospital Jobs Assistant Manager Financial Planning & Analysis
Mezan Beverages Jobs PHP Developer
Punjab Daanish Schools Jobs March 2025
whatsappgroup