Jobs in Karachi

Foodpanda Pakistan Jobs Lead Customer Engagement Specialist



Foodpanda Pakistan Jobs Lead Customer Engagement Specialist

Position: Lead – Customer Engagement Specialist
Company: Foodpanda
Location: Karachi

JOB DESCRIPTION: We are seeking a talented individual to join our team as a Lead – Customer Engagement Specialist who will play a critical role in driving key Foodpanda initiatives while coordinating with BPOs to ensure that all relevant service levels and KPIs are met. In this role, the Lead – Customer Specialist will represent Foodpanda and its customers and partner closely with the BPO Quality and training team to ensure quality and training front to improve overall experience.

DUTIES AND RESPONSIBILITIES:



  • Liaise and act as a custodian at the BPO site to understand and roll out SOP changes, align key business priorities and carry out customer facing initiatives.
  • Partner with key stakeholders including various business leaders, clients/investors, and vendors to ensure business objectives and SLA’s related to the operation are achieved.
  • Closely work with BPO partners to design evaluation and training programs and monitor the metrics defined for success.
  • Prepare and publish accurate data reports to gauge true performance of customer metrics and subsequently improve functions for the company.
  • Perform customer interaction monitoring and metric evaluation to identify areas of process/agent opportunities.
  • Perform continuous process mapping to improve SOP and overall customer experience.


REQUIREMENTS:

  • Master’s in Business Administration.
  • 2-3 years of professional experience working in a supervisory role.
  • Strong understanding of process mapping & customer journey mapping.
  • Good understanding of quality tools and systems.
  • Ability to interpret customer metrics and drive actionable changes.
  • Strong analytical and communication skills.
  • Proficient in English in both oral and written.
  • Willing to take on additional tasks assigned.
  • Performance driven and ability to work under minimal supervision.

How to Apply: Send CVs at “saman.zehra@foodpanda.pk” mentioning “Lead – Customer Engagement Specialist” in the subject line.

Foodpanda Pakistan Jobs Lead Customer Engagement Specialist

Register & Apply Online



Instagram Follow Facebook Like PageLinkedIn Follow


Jobs By Cities


Jobs By Field


Jobs By Organization


Recent Jobs

Punjab Public Service Commission PPSC Jobs March 2025
National Bank Pakistan NBP Jobs March 2025
Frontier Works Organization FWO Jobs March 2025
Punjab Highway Petrol Jobs March 2025
Ministry of Law & Justice Jobs March 2025
Special Protection Unit SPU Punjab Jobs March 2025
IBA Karachi Jobs March 2025
Higher Education Commission HEC Jobs March 2025
Bank of Punjab BOP Jobs March 2025
Daanish Schools Taunsa Jobs March 2025
Sohail University Jobs March 2025
Aror University Jobs March 2025
WAPDA Medical Services Jobs March 2025
National Refinery Ltd NRL Jobs Chief Financial Officer
Ministry Of Information Broadcasting Jobs Technical Advisor
Pakistan Aeronautical Complex Kamra Jobs Deputy Program Manager
Finance Department Sindh Jobs Investment Specialist
Securities & Exchange Commission SECP Jobs Assistant Director
Public Sector Organization Jobs Executive Officer/Secretary
Institute of Chartered Accountants ICAP Jobs Regional Head North
National Compliance Centre NCC Jobs March 2025
National Defence University NDU Jobs March 2025
Ministry of National Health Services Regulations & Coordination Jobs March 2025
Ministry of Energy (Petroleum Division) Jobs March 2025
Progressive Public Sector Education Centre Jobs March 2025
OPF Girls College Jobs March 2025
Government Organization Jobs March 2025
Interloop Holdings Jobs Assistant Manager / Deputy Manager Finance
HBL Asset Management Limited Jobs Shariah Compliance Officer
NLC National Logistics Corporation Jobs Senior Manager Bulk Sales
whatsappgroup