Foodpanda Pakistan Jobs Lead – Live Chat
Foodpanda Pakistan Jobs Lead – Live Chat
Company: Foodpanda
Position: Lead – Live Chat
Department: Operations
Location: Karachi
We’re looking for energetic individuals responsible for providing quality and efficient Customer Service to Foodpanda’s guests through the daily management of a team of Associates.
Responsibilities:
- To manage day to day operation of the contact center.
- To initiate and manage weekly 1:1, team huddles and team meetings effectively.
- To manage resources, planning and implementing contact center strategies effectively.
- Ability to motivate and coach associates/Shift Leads.
- Leading a team in handling Customer Service.
- Ensuring all tickets are solved within SLAs.
- Familiar with Zopim and Zendesk.
Requirements:
- Minimum of 2 years working experience in a leadership position.
- Good communication and problem solving skills.
- Proficient in English both oral and written.
- Experience in managing a team of 15-20 headcounts.
- Experience in reporting using Microsoft Excel or Google Sheet is an added advantage.
- Able to work on shifts, weekends and Public holidays.
- Willing to take on additional tasks assigned.
- Reliable, punctual and motivated.
How to Apply Send CVs at “saman.zehra@foodpanda.pk” mentioning “Lead – Live Chat” in subject line
Foodpanda Pakistan Jobs Lead – Live Chat
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