Hopscotch Pakistan Jobs Customer Care Executive
Hopscotch Pakistan Jobs Customer Care Executive:
Organization: Hopscotch Pakistan
Job Title: Customer Care Executive
Location: Lahore
Highpoint Ventures (Pvt) Ltd. (Hopscotch & Carom) a kidswear brand operating since 2014, having a presence in the major cities of Pakistan, is looking for a โCustomer Care Executiveโ to join its E-commerce team.
Key Responsibilities:
- Respond to customer queries via phone, email, live chat, and social media in a professional and timely manner.
- Assist customers with placing orders, tracking shipments, processing returns/exchanges, and resolving payment or delivery issues.
- Provide detailed product information, including size, fit, material, and styling advice.
- Address customer complaints effectively and ensure satisfactory resolutions.
- Work closely with the warehouse and logistics teams to track deliveries and resolve shipping concerns.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Gather customer feedback and share insights with relevant departments to improve service and product offerings.
- Stay updated on brand policies, promotions, and product launches to provide informed responses to customers.
Requirements:
- Bachelorโs degree in business administration, Marketing, Communications, or a related field.
- At least 1-2 years of experience in customer service, preferably in e-commerce, retail, or fashion industry.
- Proficiency in using CRM software, E-store platforms (Shopify), Ginkgo, Microsoft Office (Excel, Word, Outlook), and social media for customer engagement.
- Strong verbal and written communication skills
Last Date to Apply: February 13, 2025
Hopscotch Pakistan Jobs Customer Care Executive
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