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Ideas By GulAhmed Jobs September 2023



Ideas By GulAhmed Jobs September 2023:

Organization: Ideas by Gul Ahmed

Position: Call Center Agent

Apply before: Dec 31, 2023
City: Karachi





Responsibilities

  • Respond incoming calls from customers, primarily addressing queries related to product launches, product availability, exchange policies etc.
  • Develop and maintain a comprehensive understanding of the companyโ€™s products, services, policies, and procedures to provide accurate and up-to-date information to customers
  • Meet performance metrics such as call handling time, first call resolution, customer satisfaction ratings, and adherence to quality standards
  • Troubleshoot and resolve customer issues by providing accurate information, step-by-step instructions, or escalating complex problems to the appropriate department.
  • Listen attentively to customer concerns and questions and provide accurate and appropriate information in a clear and concise manner.
  • Document customer interactions, inquiries, feedback, and resolutions accurately in the customer relationship management (CRM) system or any other designated platform

Requirements

Education: Minimum Intermediate / B. Com
Experience: Fresh or up to 1 year of experience as a call center agent

  • Excellent verbal communication skills
  • Flexibility to work shifts, including weekends and holidays, based on call center hours of operation.
  • Shift availability: Morning, Afternoon, Evening, and Night

Benefits:

  • Excellent Salary
  • Work From Home
  • Sick Leaves
  • Casual Leaves

Apply: https://careers.ideas.com.pk/jobs-detail/46

Position: Fabric Procurement Professional

Apply before: Dec 31, 2023
City: Karachi

Responsibilities

We are looking for highly competitive professional for the role of fabric procurement for apparel and unstitched categories.

  • Candidate has to involve in sourcing and purchase of greige, dyed, printed or finished fabrics as per the business requirements.
  • Negotiate upon rates and to ensure the timely receiving of fabrics.
  • Procurement of fabric as per the purchase requests.
  • Check for related approved suppliers and prices.
  • Work with suppliers to ensure the acceptable quality and quantity within agreed lead time.
  • Prepare the fabric budget based on order requirement.

Requirements

Education: Bachelors in Apparel Manufacturing & Merchandising / Textile Marketing & Merchandising
Experience: 4-5 years of Fabric Procurement for Apparel and Unstitched fabrics.
Skills: Negotiation skills, Time Management, Analytical skills, Decision Maker, MS Office

Benefits:

  • Excellent Salary
  • Car Allowance
  • Fuel Allowance
  • Medical Insurance
  • Annual Leaves
  • Provident Fund
  • EOBI
  • Annual Bonus
  • Ideas Shopping Discounts

Apply: https://careers.ideas.com.pk/jobs-detail/45

Ideas By GulAhmed Jobs September 2023

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