Ideas By GulAhmed Jobs September 2023

Ideas By GulAhmed Jobs September 2023:

Organization: Ideas by Gul Ahmed

Position: Call Center Agent

Apply before: Dec 31, 2023
City: Karachi

Responsibilities

• Respond incoming calls from customers, primarily addressing queries related to product launches, product availability, exchange policies etc.
• Develop and maintain a comprehensive understanding of the company’s products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Meet performance metrics such as call handling time, first call resolution, customer satisfaction ratings, and adherence to quality standards
• Troubleshoot and resolve customer issues by providing accurate information, step-by-step instructions, or escalating complex problems to the appropriate department.
• Listen attentively to customer concerns and questions and provide accurate and appropriate information in a clear and concise manner.
• Document customer interactions, inquiries, feedback, and resolutions accurately in the customer relationship management (CRM) system or any other designated platform

Requirements

Education: Minimum Intermediate / B. Com
Experience: Fresh or up to 1 year of experience as a call center agent

• Excellent verbal communication skills
• Flexibility to work shifts, including weekends and holidays, based on call center hours of operation.
• Shift availability: Morning, Afternoon, Evening, and Night

Benefits:

• Excellent Salary
• Work From Home
• Sick Leaves
• Casual Leaves

Apply: https://careers.ideas.com.pk/jobs-detail/46

Position: Fabric Procurement Professional

Apply before: Dec 31, 2023
City: Karachi

Responsibilities

We are looking for highly competitive professional for the role of fabric procurement for apparel and unstitched categories.

• Candidate has to involve in sourcing and purchase of greige, dyed, printed or finished fabrics as per the business requirements.
• Negotiate upon rates and to ensure the timely receiving of fabrics.
• Procurement of fabric as per the purchase requests.
• Check for related approved suppliers and prices.
• Work with suppliers to ensure the acceptable quality and quantity within agreed lead time.
• Prepare the fabric budget based on order requirement.

Requirements

Education: Bachelors in Apparel Manufacturing & Merchandising / Textile Marketing & Merchandising
Experience: 4-5 years of Fabric Procurement for Apparel and Unstitched fabrics.
Skills: Negotiation skills, Time Management, Analytical skills, Decision Maker, MS Office

Benefits:

• Excellent Salary
• Car Allowance
• Fuel Allowance
• Medical Insurance
• Annual Leaves
• Provident Fund
• EOBI
• Annual Bonus
• Ideas Shopping Discounts

Apply: https://careers.ideas.com.pk/jobs-detail/45

Ideas By GulAhmed Jobs September 2023