Jobs in Karachi

Interwood Mobel Pvt Ltd Jobs Customer Support Officer



Interwood Mobel Pvt Ltd Jobs Customer Support Officer:

Organization: Interwood Mobel Pvt Ltd

We are Hiring Customer Support Officer for our Karachi office.

๐๐”๐€๐‹๐ˆ๐…๐ˆ๐‚๐€๐“๐ˆ๐Ž๐: Bachelorโ€™s/Master from HEC-recognized University
๐„๐—๐๐„๐‘๐ˆ๐„๐๐‚๐„: Minimum of 2 to 3 years of experience in Customer Service or a related role with strong communication skills.





๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ:

  • Prepare and distribute customer activity reports.
  • Communicate and coordinate with internal departments.
  • Provide feedback on the efficiency of the customer service process to the management.
  • Deal directly with customers, either by telephone or electronically, for complaints and queries.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
  • Provide pricing and delivery information to customers where required.
  • Perform customer verifications of orders, deliveries, and fixings.
  • Directs requests and unresolved issues to the designated resource for timely and effective resolution.
  • Maintain records of customer interactions and transactions, details of inquiries, comments, and complaints, and document corrective actions taken against complaints while maintaining a customer database. Apply
Interwood Movel Pvt Ltd Jobs Customer Support Officer 1
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Interwood Movel Pvt Ltd Jobs Customer Support Officer

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