Ismail Industries Limited Jobs Deputy Manager IT
Ismail Industries Limited Jobs Deputy Manager IT:
Organization: Ismail Industries Limited
We are looking for an experienced and detail-oriented Deputy Manager IT to join our team. The ideal candidate will have a strong background in managing IT infrastructure, supporting users, and maintaining system performance.
Responsibilities:
ยท Managing ServiceDesk (Manage Engine): Generating reports, task assignments, analyzing complaints, logs, and providing timely solutions.
ยท File Server Management: Handling quota management, data backup, data recovery, and assigning user rights.
ยท Active Directory Server Management: Creating new user accounts and assigning necessary rights.
ยท Full and Final Settlements: Ensuring seamless transition of employee accounts and systems during exit processes.
ยท VPN User Management: Creating VPN users and assigning the appropriate rights.
ยท UniFi Controller Management: Managing device connectivity, performance monitoring, firmware upgrades, and overall device behavior.
ยท Hardware Issuance: Managing hardware distribution in accordance with company policies.
ยท Troubleshooting Technical Issues: Resolving issues promptly to ensure minimal downtime.
ยท Installing and Configuring Hardware and Software: Setting up and maintaining IT systems.
ยท Providing Technical Assistance: Offering timely and effective support to internal teams.
ยท Software Updates and Patch Management: Ensuring all systems are up-to-date with the latest security patches.
ยท Network Support: Providing initial network support and escalating issues to the appropriate personnel.
ยท Report and Documentation Creation: Ensuring accurate record-keeping and documentation of IT activities.
ยท User Support for Remote and Field Offices: Supporting field teams in Dubai (Ismail Global), regional sales managers (RSM), area sales managers (ASM), and distribution centers.
ยท Software Troubleshooting: Assisting with troubleshooting new software as per user requirements.
ยท Server Management: Overseeing AD and File Server management to ensure optimal performance.
ยท Network Infrastructure Management: Handling Fortinet devices, UniWiFi, and fiber connectivity.
ยท Helpdesk Support Team Lead: Leading and managing the helpdesk support team effectively.
ยท Network and Infrastructure Design: Overseeing the management, design, and implementation of network and infrastructure projects.
ยท IT Infrastructure Diagrams: Preparing and updating LAN/WAN diagrams for the overall IT infrastructure.
If you believe you possess the requisite skills for this role, kindly submit your resume to careers@ismailindustries.com, ensuring to mention the position in the subject line.
Ismail Industries Limited Jobs Deputy Manager IT
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