Itel Pakistan Jobs Customer Suport Specialist
Itel Pakistan Jobs Customer Suport Specialist:
Organization : Itel Pakistan
๐๐โ๐ซ๐ ๐ก๐ข๐ซ๐ข๐ง๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐๐ฉ๐๐๐ข๐๐ฅ๐ข๐ฌ๐ญ ! ๐ข
๐๐จ๐๐๐ญ๐ข๐จ๐ง: ๐ค๐๐ซ๐๐๐ก๐ข.
๐๐๐ง๐๐๐ซ: ๐๐๐ฅ๐/๐
๐๐ฆ๐๐ฅ๐
๐๐จ๐ ๐๐๐ฌ๐๐ซ๐ข๐ฉ๐ญ๐ข๐จ๐ง :
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently, ensuring a positive customer experience.
- Maintain a high level of professionalism and establish a positive rapport with every customer.
- Coordinate with logistics and delivery teams to ensure timely and accurate delivery of products.
- Track shipments and provide customers with updates on their delivery status.
- Communicate return policies and procedures clearly to customers.
- Ensure returned products are handled according to company guidelines.
- Gather and analyze customer feedback to improve service quality.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Provide feedback to management on areas for improvement based on customer interactions.
๐๐จ๐ ๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
- Minimum of bachelorโs degree in any related field.
- Previous experience in a customer service role.
- Excellent communication and problem-solving skills
- Multi-tasking abilities.
- Familiarity with our Mobile industry is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
Interested candidate can apply their resume at sehrish.zameer@transsion.com by mentioning position in the subject line.
Itel Pakistan Jobs Customer Suport Specialist
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