Jazz Pakistan Jobs December 2024

Jazz Pakistan Jobs December 2024

Organization:  Jazz Pakistan

Position: Expert Wireless Services

Grade Level: L2

What is Expert Fixed Wireless Services?

The role reports directly to the Regional Manager FNO North and has 4 to 5 outsourced people reporting directly into it with an extended team of 20 team members.

What does Expert Fixed Wireless Services do?

• Progress reporting to measure SLA & KPI for effective services & better customer experience.
• Data analysis to report performance growth and identification of areas for improvement.
• Conversion of data into professional presentation for better visibility.
• Governance of outsourced operations, supervision, design & implementation of Jazz Fixed Wireless products.
• Corporate Order fulfillment, Provisioning/Upgrade/Termination of fixed wireless links on sectorial basis.
• Wireless Fixed links troubleshooting for complex cases & root cause analysis. Visit of customer & network sites for installations, support, network health & quality check.
• Scheduled and spontaneous Network Audits in North Region i.e. RAN Parameters, Quality & Network Performance.
• Scheduling & supervision of Preventive & Corrective maintenance of fixed wireless sites.
• Link budgeting, parametric audit in Wireless domain to identify and remove inconsistencies for smooth operation and ensure QOS.
• Supervision of field team for Base Station deployments which includes work/traffic flows, monitoring, optimization, fault identification, alarm removal, subscriptions and capacity loading.
• Monitoring & ensuring agreed SLAs of fixed wireless network in term of regional deployment & Support.
• Working on RMA process with all stakeholders.
• Registration of ISM band links & data sharing with regulatory team as per PTA requirement.
• Periodic & efficient SCM for Wireless domain, procurement planning, preparation of RFQs and verifying material with optimum stock levels.

Key Deliverables

• Revenue growth and customer retention.
• Support within agreed SLA for retention of business & revenue.
• New Order fulfilment as per commercial forecast.
• Execution and timely completion of strategic projects.
• Operational Excellency.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

Experience and Educational requirements:

• Bachelors degree in sciences preferably in Computer/Electronics/Telecom.
• Ability to govern/manage wireless field operations team, manage material supplies & inventories for order deliveries, devised procurement plans, prepare reports/presentations.
• Prior 2 to 3 years’ experience of towers/civil works rollout/quality inspection in a Telecommunication/ Wireless Data Service provider will be an added advantage.
• The individual should have sound knowledge of data communication/fixed wireless technologies and must have analytical/problem solving skills and expertise in various computer software programs such as Microsoft Office Products including Excel, PowerPoint, Visio & Mapping software; these skills are key to meet the performance expectations for this role.

Soft skills and technical skills required:

• Teamwork & team player attitude.
• The ability to build strong relationships with all internal & external stakeholders.
• Good written & verbal communication skills.
• Analytical & Problem-solving skills.
• Expert level Computer skills (MS Excel, PowerPoint, Visio, MS Project).
• Ability to travel frequently & independently in remote cities/areas of Pakistan.
• Experience of conducting Line of Sight (LOS) surveys, preparing Survey reports and performing Link budgets.
• Experience of Installing, Configuring, and Optimizing of fixed wireless links (PTP/PTMP).
• Experience of identifying, resolving and troubleshooting service problems and perform root cause analysis.

Location: Karachi

Last date to Apply : 20th December 2024 Apply

Position: Senior Service Delivery Engineer

Grade Level: L2

What is a Senior Service Delivery Engineer?

This role oversees the end-to-end delivery of technical solutions, ensuring adherence to project timelines, quality standards, SLAs and client requirements.

The role reports directly to the Team Lead Service Delivery and has 0 person reporting directly into it with an extended team of 14 team members.

What does a Senior Service Delivery Engineer do?

• Collaborate with cross-functional teams, including but not limited to project managers, vendors, and sale channels to ensure smooth project execution and delivery
• Act as the main point of contact for sale channels, addressing their project related concerns, providing regular updates, and managing internal/external client expectations
• Stay up-to-date with industry trends, emerging technologies, and best practices in service delivery to drive continuous improvement within the team
• Configuration of CE devices like Fortinet, Cisco, Juniper, Raisecom etc
• In-house Testing of new products/services for viability
• This role reports directly to the Team Lead Service Delivery

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

What are we looking for and what does it require to be a Senior Service Delivery Engineer?

• We strongly aim at recruiting a team member with minimum 3 years of experience and well versed with the Fixed & Mobile networks, having strong knowledge of Cloud, IP networks & transmission networks, must have relevant certification of CCNP, JNCIA, HCIP
• Proven experience of BGP, OSPF, GRE, IPSEC, SIP, Routing, Switching, QinQ, IoT and Cloud Technologies
• Has strong grip on MS Office Suit especially MS Power Point, Word & Excel etc
• He must demonstrate good presentation skills and fluent in English & Urdu
• Ability to build positive working relationships, both internally and externally
• He/she should have demonstrated ability to manage utilization of resources, project plans, client expectations and delivering high-quality solutions within defined timelines
• Analytical mindset with problem-solving abilities to identify and address issues proactively
• Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively

Location: Karachi

Last date to apply: 24th DEC 2024 Apply

Jazz Pakistan Jobs December 2024