Jubilee Life Insurance Company Ltd Jobs Customer Facilitation Officer
Jubilee Life Insurance Company Limited Jobs Customer Facilitation Officer:
Job Opportunity – Customer Facilitation Officer (Multiple Cities)
Jubilee Life Insurance is looking for:
Title : Customer Facilitation Officer
Department : Retail Operations, Marketing and Administration
Section: Service Quality & Customer Services
Location: Karachi / Lahore / Faisalabad / Peshawar
Education: B.COM/BBA/MBA (Minimum graduate)
*Fresh graduates are encouraged to apply
Experience: 0 -1 years in complaint handling / Compliant resolution
Skills Requirement: Excellent communication skills (Verbal & Written)
Job Duties:
- The position is responsible to look after customer complaints/Request/Queries and arranges to resolve the same in the pre-defined TAT.
- Coordination with the other relevant dept. for resolution of the customer complaints
- Calls to customer to satisfying them in relates to customer complaints
- Managing Info & Complaints mail Boxes
- Arranging the deposit the refund chq and follow-up the customer which necessary
- Arranging to reconcile the receipts and payments and arrange to refund if any excess payment
- Coordinate with sale team for onward resolution of the complaint and request
- Arranging the investigate the policy documents (TCS/Leopard)
- Arrange to run, print and dispatch request letters to customer
- Arranging to resolve policy online portal issues
- Maintaining MIS for complaint letter received & route the same for filling once complaints resolved
- Saffron Card deficiency, re-issuance and arrange to resolve the complaint accordingly
- Arrangement of the premium deduction based on the customer complaint
- Liaison with other dept.
Interested candidates can send in their CV’s at swera.saleem@jubileelife.com latest by , 06 February, 2022
Jubilee Life Insurance Company Limited Jobs Customer Facilitation Officer
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