Khushhali Microfinance Bank Limited Jobs April 2024
Khushhali Microfinance Bank Limited Jobs April 2024:
Organization: Khushhali Microfinance Bank Limited
Khushhali Microfinance Bank Limited is looking for Officer ASB & Compliance.
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Required Education & Experience:
ยท Graduate degree in Business Administration or Finance from an HEC recognized/overseas university. Certification in IBP will be an added advantage.
ยท Minimum 2 years of banking experience preferably in banking operations in any commercial bank.
Authorized Signatory Book:
ยท Maintenance & updating of Bank wide Authorized Signatory Book.
ยท Coordination with Branches, Area Offices and Corporate Office for signatoryโs management (addition/deletion) as per staff onboarding, movements, resignations etc.
ยท Ensure permanent deletion of signatures on timely basis.
ยท Ensure timely circulation of updated ASB for branch use.
Audit Compliance:
ยท Against critical observations of compliance audits (as shared by branch ops and CAD), prepare branch circulations in coordination with MBO.
ยท Gather and update ops responses on compliance items on Risk Nucleus.
ยท RAS portal management on behalf of Ops Governance.
Policy & Procedures Management:
ยท Prepare, review, refine and recommend changes in banking operational policies and procedures to maximize productivity, remove redundancies, mitigate risks & drive regulatory compliances.
ยท Support stakeholder in new and updated policies/procedures and reviews (departmental & cross functional) with respect to control environment, service quality standards and monitoring etc.
ยท Update stakeholders on new policies, procedures, operational arrangements, system enhancement etc. as applicable.
ยท Review reoccurring operational issues and develop solutions to mitigate eliminate them.
ยท Assist & support line management in development of internal SOPs, governing documents, and their implementation across KMBL.
ยท Effective stakeholder management to resolve review/feedback gaps for timely roll-out of SOPs.
Ensure proper reporting and visibility on bank wide P&P availability and updating status.
Additional Tasks:
ยท Backup of BCP officer by gaining full knowledge of their domains, documents, operating models, yearly plans and stakeholder interaction.
ยท Any other assignment assigned by line manager.
Khushhali Microfinance Bank Limited is looking for Phone Banking Officer (Evening & Night Shift). Apply
Required Education & Experience:
Minimum Graduation from an HEC recognized university.
Minimum 0-1 Yearsโ of contact center experience, preferably in a financial institution.
Fresh graduates with excellent communication skills are encouraged to apply, however prior relevant experience would be a plus.
Customer Service Quality
ยท Be updated with KMBLโs Products and standard operation procedures at all times.
ยท Ensure highest levels of customer services are provided to KMBL customers.
ยท Identify customerโs need, probe all issue properly and provide appropriate solutions accordingly.
ยท Ensure that customerโs suggestions\concerns\complaints are routed through the proper channels for necessary action.
ยท At all-times display highest level of courtesy and empathy towards internal and external customers.
ยท Understand and strive to meet and exceed call center KPIโs with regards to quality.
ยท To ensure that the customer is updated on all the latest products, services, terms & conditions.
ยท Meets all personal/team qualitative and quantitative targets & indicators.
Productivity
ยท Ensure all calls are answered in the shortest possible time upholding highest level of customer experience.
ยท Understand and strive to meet and exceed call center KPIโs with regards to productivity in a manner that contact center statistics remains intact.
ยท Ensure available and presence during shifts to maintain individual & team productivity.
Khushhali Microfinance Bank Limited Jobs April 2024
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