Link1 Pvt Ltd Jobs October 2019

Link1 Pvt Ltd Jobs October 2019:

Position: Manager Customer Support & Service Quality
Qualification: Minimum Bachelors (4-year program) or master’s degree
Location: Karachi
Experience: 6-8 years of experience in client services

Job Description:

• Ensure delivery of highest standards of customer service
• Manage the team to ensure all complaints and escalations are handled
• Interact with Operation support teams to plan and achieve needed resourcing and training plans
• Achieve the CSAT (Customer Satisfaction) targets and efficiency objectives
• Achieve key operation results and KPIs for both qualitative and efficiency matrix
• Work towards continuous improvement at performance through extensive analysis and action planning
• Coach team members to improve their overall performance and identify the area of improvement
• Define, develop and deploy Service Quality Model & quality assurance strategy.

Job Requirements:

1. Emotional Resilience
2. Self-reflecting and open to feedback
3. Self-Starter and able to work independently

Please send your resumes at careers@1link.net.pk specifying the position in the subject header.

Position: Assistant General Manager – IT Ops & Infrastructure
Qualification: Masters in (CS / IT / Computer Engineering)
Location: Karachi
Experience: 10-12 years of experience in IT service industry

Job Description:

• Supervise systems, infrastructure, DBMS and communications network.
• Design, establish and maintain a network infra for local and wide area connectivity and remote access.
• Participate in vendor contract negotiations for all new computer equipment & software purchased for the organization.
• Manage the day-to-day operations of the IT including directing staff, who support administrative computing, networking, user services, telecommunications and other functions.
• Assess and anticipate technology projects and recommend needful.
• Establish the strategic and tactical goals, policies, and procedures for the information technology department.
• Work with project managers to ensure optimum allocation and utilization of technology resources.

Job Requirements:

• Strategic planning & Budget making
• Documentation building, interpersonal and team management skills

Please send your resumes at careers@1link.net.pk specifying the position in the subject header.

Position: Assistant General Manager – Quality Assurance
Qualification: Bachelors (4 Years) or master’s IT
Location: Karachi
Experience: 10-12 years of professional experience

Job Description:

• Oversee and ensure smooth services of 1LINK test environment
• Devise automated QA strategy and ensure its alignment with business
• Define/ monitor IT performance measures
• Provide technical support to member banks and third-party service providers
• Formulate SOPs and quality measures to streamline core business processes
• Resolve unusually complex or cross technology incidents
• Proactively and reactively look for solutions to prevent problems from occurring in technology area
• Analysis of business process workflow within specific systems and make recommendations improvement

Job Requirements:

• Strong working knowledge of payment switches, web services – SOAP/REST APIs, TLS/SSL encryption
• Strong working knowledge of ISO8583 and its variants
• Having Global Payment Schemes certification (VISA, MasterCard, China Union Pay, JCB)
• Working knowledge of tools like Selenium, JMeter
• Strong scripting knowledge in any language like Python/Perl/etc.
• Strong SQL query writing

Please send your resumes at careers@1link.net.pk specifying the position in the subject header.

Link1 Pvt Ltd Jobs October 2019