MCB Islamic Bank Ltd Jobs Service Quality Analyst
MCB Islamic Bank Limited Jobs Service Quality Analyst:
๐ช๐ฒโ๐ฟ๐ฒ ๐๐ถ๐ฟ๐ถ๐ป๐ด!
MCB Islamic Bank is inviting CVs for the position of โService Quality Analystโ based in Lahore / Karachi.
Please only apply if you fulfill the criteria mentioned in the job details.
๐๐ข๐๐๐ง๐๐ข๐ก: Lahore / Karachi
๐ค๐จ๐๐๐๐๐๐๐๐ง๐๐ข๐ก: Bachelorโs or Masterโs Degree from HEC recognized university.
๐๐ซ๐ฃ๐๐ฅ๐๐๐ก๐๐: 1-3 years of experience in Service Quality (Preferably in Bank and in a role involving data analysis)
๐๐๐ฆ๐๐ฅ๐๐ ๐ฆ๐๐๐๐๐ฆ:
- Ensure timely development of Internal Service Measures.
- Ensure and support Head Service Quality in devising conduct assessment framework (CAF) in reference to Grievance Handling.
- Ensure effective implementation of FTC within the bank.
- Ensure the stability and consistency in the service level by managing and tracking the service performance of service partners as per Service legal Agreements.
- Ensure continuous efforts to improve the service delivery channels so that the efficiency and effectiveness can be maximized.
- Ensure process improvements on the required areas and develop new process, where the documented process is not present.
- Must have strong MIS management skills/dashboard reporting and have hands-on experience/expertise in data analytics.
- Coordination and managing Customer Satisfaction Survey and Mystery Shopping Program both External and Internal
๐๐ข๐ช ๐ง๐ข ๐๐ฃ๐ฃ๐๐ฌ:
Qualified candidates for the position of Service Quality Analyst may send their CVs along with recent salary slip at jobs@mcbislamicbank.com by February 16, 2023 with the subject line CV for the position of โService Quality Analystโ.
MCB Islamic Bank Limited Jobs Service Quality Analyst
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