National Bank Pakistan NBP Jobs July 2024

National Bank Pakistan NBP Jobs July 2024

Organization: National Bank Pakistan

“The Nation’s Bank”, National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.

In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following positions in the area of Information Technology based in Karachi.

The individuals who fulfill the below basic-eligibility criteria may apply for the following positions:

Unit Head – Payment Switch & Internet Payment Gateway (AVP / VP)

Reporting to: Wing Head – Alternative Delivery Channel
Educational/Professional Qualification: Minimum Bachelor’s degree in IT / Computer Science / Engineering or equivalent from a local or international university / college / institute recognized by HEC. Candidates having a Master’s degree in IT / Computer Science / Engineering or equivalent and / or relevant certification(s) will be preferred.
Experience: Minimum 03 years’ experience in Financial Applications and / or Payment Switch in handling / managing Enterprise Payment System, Enterprise Banking or equivalent.
Other Skills / Expertise / Knowledge Required: Expertise in implementation of E-Commerce gateway, E-Banking, ADC / ATM’s, VISA Debit Cards issuance & acquiring, POS, Micro POS solutions, VAS services, utility bill payments, EFT, electronic payment switches, E-Commerce, web-based technologies. Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint).
Outline of Main Duties / Responsibilities: To execute initiatives related to Payment Switch & Internet Payment Gateway. To be responsible for managing the Enterprise Payment System, HSM, Card Management System. To manage support for ATM transactions, cards, and mobile application integration. To manage switch-related projects as well as testing and collaborate with external vendors and cross-functional teams for business requirements document (BRD) preparation. To manage and implement the project activities related to Alternate Delivery Channels (ADC). To be responsible for ongoing operations and for developing and operating MIS reports for stakeholders. To perform any other assignment as assigned by the supervisor(s).

Digital Service Support Officer (OG-I / OG-II)

Reporting to: Unit Head – Digital Services
Educational/Professional Qualification: Minimum Bachelor’s degree in IT / Computer Science / Engineering or equivalent from a local or international university / college / institute recognized by HEC. Candidates having a Master’s degree in IT / Computer Science / Engineering or equivalent and / or relevant certification(s) will be preferred.
Experience: Minimum 03 years’ experience in Mobile Banking and / or Internet Banking and / or Raast Application support / development.
Other Skills / Expertise / Knowledge Required: Sound knowledge of Internet Banking and ADC channels / applications. Ability to share relevant technical and / or industry knowledge and expertise with team members. Excellent analytical, decision-making, and problem-solving skills with the ability to effectively communicate, both written and verbally, with various technical and non-technical audiences across different levels within the bank, including executives, management, and individual contributors. Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint).
Outline of Main Duties / Responsibilities: To provide day-to-day support to Internet banking application issues (including but not limited to UAT / Production / Migration), Raast transactions, ADC channels like ATMs, CDM, POS / MPOS & Ecommerce. To perform any assignment / tasks related to IT services as assigned by the supervisors. To prepare any MIS reports for stakeholders and to perform other assignments as assigned by the supervisor(s).

Call Center Support Officer (OG-I / OG-II)

Reporting to: Unit Head – Call Centre & CRM
Educational/Professional Qualification: Minimum Bachelor’s degree in IT / Computer Science / Engineering or equivalent from a local or international university / college / institute recognized by HEC. Candidates having a Master’s degree in IT / Computer Science / Engineering or equivalent and / or relevant certification(s) will be preferred.
Experience: Minimum 03 years’ experience in Call Centre Support and / or Alternative Delivery Channels (ADC) Application support.
Other Skills / Expertise / Knowledge Required: Sound knowledge of Call Centre Support and / or ADC Application support. Must have Alternate Delivery Channels application knowledge and be able to manage related testing, support, and application integration issues. Excellent analytical, decision-making, and problem-solving skills with the ability to effectively communicate, both written and verbally, with various technical and non-technical audiences across different levels within the bank, including executives, management, and individual contributors. Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint).
Outline of Main Duties / Responsibilities: To provide day-to-day support to call center application issues and troubleshooting for all ADC channels including (but not limited to) ATM switch, internet payment gateway, Raast, Mobile App, Call Center, CRM etc. To prepare any MIS reports for stakeholders. To perform any other assignment as assigned by the supervisor(s).

Payment Switch System Officer (OG-I / OG-II)
Reporting to: Unit Head – Payment Switch & Internet Payment Gateway
Educational/Professional Qualification: Minimum Bachelor’s degree in IT / Computer Science / Engineering or equivalent from a local or international university / college / institute recognized by HEC. Candidates having a Master’s degree in IT / Computer Science / Engineering or equivalent and / or relevant certification(s) will be preferred.
Experience: Minimum 03 years’ experience in Alternative Delivery Channels (ADC) application support.
Other Skills / Expertise / Knowledge Required: Expertise in implementation of E-Commerce gateway, E-Banking, ADC / ATM’s, VISA Debit Cards issuance & acquiring, POS, Micro POS solutions, VAS services, utility bill payments, EFT, electronic payment switches, E-Commerce, web-based technologies. Understanding of global cross-standards related to Switch (Like: XML based integration skills). Passion to continuously learn, grow, succeed, and be challenged. Must have expertise related to the implementation of ADC channels & application including ATM switch, Internet Payment Gateway, RAAST, BVS etc. Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint).
Outline of Main Duties / Responsibilities: To support and manage Payment Switch system and Internet Payment Gateway related to ADC channels like ATM switch, Internet Payment Gateway, Raast, BVS, etc. To facilitate and coordinate with multiple stakeholders for the smooth functioning of ADC applications and facilitation of projects. To manage ADC application activities related to ADC channels. To design and develop test scripts and test scenarios related to the solution. To execute and coordinate ADC projects and ensure timely closure. To perform any assignment as assigned by the supervisor(s).

CRM Application Support Officer (OG-I / OG-II)

Reporting to: Unit Head – Call Centre & CRM
Educational/Professional Qualification: Minimum Bachelor’s degree in IT / Computer Science / Engineering or equivalent from a local or international university / college / institute recognized by HEC. Candidates having a Master’s degree in IT / Computer Science / Engineering or equivalent and / or relevant certification(s) will be preferred.
Experience: Minimum 03 years’ experience in Call Centre maintenance and / or CRM Application support / integration.
Other Skills / Expertise / Knowledge Required: Must have Call Centre, IP Telephony and CRM application knowledge. Should have knowledge of Call Centre technology and its implementation across Call Centre Alternate Delivery Channels applications. Basic knowledge of Database and Middleware technologies. Ability to share relevant technical and / or industry knowledge and expertise with team members. Excellent analytical, decision-making, and problem-solving skills with the ability to effectively communicate, both written and verbally, with various technical and non-technical audiences across different levels within the bank, including executives, management, and individual contributors. Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint).
Outline of Main Duties / Responsibilities: To support the call center, CRM, and CMS applications integration, enhancement, and support related functions. To manage day-to-day CRM application, call center application, and other related application issues and provide solutions. To facilitate and coordinate with multiple stakeholders for smooth functioning of call center applications and completion of projects. To design and develop test scripts and test scenarios related to CRM and call center solutions. To perform any assignment as assigned by the supervisor(s).

Assessment Test / Interview(s)

Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteria will be invited for test and / or panel interview(s).

Employment Type

Interested candidates may visit the website www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication of this advertisement as per given instructions. Applications received after the due date will not be considered in any case. No TA/DA will be admissible for interview.

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.

Job Location: Karachi
Published Date: 07 July 2024

Newspaper: Dawn

National Bank Pakistan NBP Jobs July 2024