Raqami Islamic Digital Bank Jobs Head Of Operations

Raqami Islamic Digital Bank Jobs Head Of Operations:

Organization: Raqami Islamic Digital Bank

WE ARE HIRING HEAD OF OPERATIONS

Role and Responsibilities:

1. Oversee and manage all operational functions, ensuring efficiency, compliance with Shariah principles, and alignment with the bank’s strategic objectives.
2. Lead and supervise the Call Center team to deliver exceptional customer service and resolve customer inquiries promptly.
3. Develop, implement, and optimize operational policies, procedures, and processes to enhance service delivery and cost efficiency.
4. Ensure regulatory compliance across all operations, liaising with relevant authorities and internal stakeholders.
5. Identify operational risks, implement mitigation strategies, and monitor performance to ensure risk management excellence.
6. Collaborate with IT teams to integrate technology solutions and automation to streamline operations and improve scalability.
7. Build and lead a high-performing operations team, fostering professional development and accountability.
8. Drive customer-centric initiatives and ensure seamless collaboration between the Call Center and other departments to enhance customer experience

Department: Operations

Years of Experience required: 10 to 15 Years

Qualification: Master’s degree in Business, Finance and / or Operations

Location: Karachi

We are an equal opportunity employer and value diversity & inclusion.

Apply now at careers@raqamidigital.com

Deadline to apply: 24th January, 2025

Raqami Islamic Digital Bank Jobs Head Of Operations