Standard Chartered Bank SCB Jobs January 2024

Standard Chartered Bank SCB Jobs January 2024

Organization: Standard Chartered Bank SCB

Position: Head, Servicing & Financial Transactions
Job: Operations
Primary Location: Pakistan-Karachi
Schedule: Full-time
Employee Status: Permanent
Unposting Date: 26/Jan/2024, 4:59:00 AM

Responsibilities:

Strategy

• To contribute towards superior Service Quality and Cost controls related to Payments and Financials. To provide timely processing of tasks related to Payments and Financials for SCBPL Clients.
• To Ensure that activities related to Payments and Financials are carried out with maximum efficiency and controls and that service is provided to both internal and external Clients in accordance with agreed service standards of SCBPL.
• Implement plan for continuous process improvements in order to enhance both Process Efficiency and Operations Controls.
• Awareness and understanding of Group Business Strategy.
• To develop highly motivated Processional and Productive department.

Business

• Ensure that Payments and Financials deliver Services as per agreed Standards.
• Awareness and understanding of wider Business, Economic and Market environment in which the Group Operates.
• Ensuring that teams are always adequately capacities to enable Service Delivery in a seamless manner.
• Ensuring People Engagement at all levels enabling retention of key Talents and maintaining attrition at minimum level.
• Try to ensure Cost of Payments and Financials is maintained and Cost target met by way of delivering on Cost save initiatives.
• Try to ensure changes to System, Processes or Product offering are handled in an effective and seamless manner delivering the expected outcomes.

Processes

• To Manage SnT, Payments & Financials Team.
• Achieve higher Productivity and Efficiency thereby resulting in improved Service Quality and high level of Client satisfaction.
• To ensure compliance with DOI, Account Treatment, Group Policies, Compliance and Central Bank Regulations.
• Ensure that GL Accounts tagged to Payments and Financials are timely monitored to avoid any discrepancies or unexpected outcomes.
• To Monitor and ensure that Client related activities are effectively and timely carried out.
• To ensure that proper Escalation Matrix should be followed in the Unit.
• To provide guidance to staff for Payments and Financials on critical issues whenever required.
• To correspond and communicate with all internal and external stakeholder as well as Central Bank for Payments and Financial related matters.
• To ensure that minimum entries go beyond Life Span. For entries beyond Life Span, proper rational needs to be available to justify ageing.
• To ensure that FCS related Submissions / Substantiation should be carried out in timely manner.
• To monitor closure of Complaint and Outstanding issues of department to ascertain that it does not attain critical status.
• To ensure that all Internal & External Regulations are duly compiled with and highlight any exceptions to the Senior Management.
• Interact with other Department and Stakeholders of the Bank to build synergies and ensure Goals and Objectives are implemented keeping in view the wider interest of the Organization.

People and Talent

• Strong Analytical Skills and the ability to recognize and highlight areas of Risk to the Business so that prompt and appropriate action may be taken.
• Lead through example and build appropriate Culture and Values.
• Employ, engage and retain high quality People.
• Ensure that Succession Planning should be available.
• Set and monitor Job Objectives and Descriptions for Direct Reports and provide feedback and rewards in line with their Performance against those responsibilities and objectives.
• Ability to tackle complex situations and provide with effective solutions.
• Ability to plan and execute various strategies to handle large volume of Business, maintain high level of Service Delivery.
• Ability to develop and improve Processes & Control which balance the Business needs with control requirement.
• Ability to think and develop effective Process Flows.
• Ability to adopt and understand changing Technological advancement in Banking Industry.
• Ability to analyse opportunities to reduce Cost.
• Ability to manage and motivate a team to consistently deliver quality Service.

Risk Management

• Ensure compliance with External & Internal Regulations and Policies covering Operational, Credit, Reputational and Credit Risk.
• Recognise and exercise sound commercial judgement and respond and resolve issues appropriately.
• Works towards satisfactory Audit rating (Peer review, SBP, GIA, Internal reviews).
• Awareness and understanding of the wider Business, Economic and Market environment in which the Group Operates.
• Assist in coordinating, facilitating and promote understanding of Operational Risk and Implementation / Management of Governess and Control within the Unit.
• Ensure adherence to all CSTs (Control Sample Testing), HCL (Health Checklist) and ORF (Operational Risk Framework).

Governance

• Ensure that all processes / practices in the Unit comply with the Banks Risk and Compliance Procedures to minimize Security and Risk exposure.
• Awareness and understanding of the Regulatory framework, in which the Group Operations, and the Regulatory requirements and expectations relevant to the role.
• Formulate improvements in Operating Procedures in order to effectively manage Risks and create a robust Control environment.
• Ensure adherence to all CSTs (Control Sample Testing), HCL (Health Checklist) and ORF (Operational Risk Framework).
• Assist in coordinating, facilitating, and promoting understanding of Operation Risk and in implementation / management of OR within the Unit.
• Ensure that all BIA, BCP and DR related activities are smoothly carried out for SnT, Payments & Financials Unit.

Regulatory & Business Conduct

• Display exemplary Conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of Ethics, including Regulatory and Business Conduct across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [SnT, Payments & Financials Unit] to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively Identify, Escalate, Mitigate and resolve Risk, Conduct and Compliance matters.

Key Stakeholders

• Regulators – for Audit & Reviews.
• External Audit Teams – for Audit & Reviews.
• GIA – for Audit Related matters.
• IT- for system related Issues / Projects and UAT / UVT.
• Local Banks – for CFC
• All SCBPL – for day today Business processing including relevant Staff of the following Units:
• Compliance
• On-Boarding
• BRM
• Servicing & Non-Financials
• Finance
• Contact Centre
• Business
• Product
• Cash Management Ops
• Credit Initiation Unit
• Collection & Recovery
• Fraud and Risk Management Unit
• SCBPL Branches
• Regulatory Reporting Unit.
• Client Experience team Apply

Position: Head – Performance, Rewards & Benefits

Job: Human Resources
Primary Location: Pakistan-Karachi
Schedule: Full-time
Employee Status: Permanent
Unposting Date: Ongoing

Strategy

• Provide expertise in all Performance, Reward & Benefits (“PRB”) issues, acting as a trusted reward adviser to relevant Country Management Team (“MT”) members and their direct teams.
• Provide support on the execution of reward advisor matters and the execution of relevant policies, standards and practices.

Business

• Work with the Head, PRB, Africa & Middle East (“AME”) to provide day to day reward support for Pakistan, including structuring packages, reviewing new hires, changes to existing employees’ contracts, developing High Remuneration Recruit proposals, mobility taxation, buy-outs of variable remuneration and the planning and completion of the annual performance and pay review.
• Establish and maintain relationships with key stakeholders in Pakistan (such as Head of HR, HR Business Partners, HR Specialist Delivery, Country CEO, Country CFO and Country MT) to lead the local market reward agenda and to ensure that remuneration activities within Pakistan are aligned with Group policies and standards and that activities are consistent across functional business areas.
• Maintain an up to date understanding of local regulatory requirements. Ensure that all reward related policies, standards and practices in Pakistan are compliant with local requirements, reflect best practice and are aligned with the current and future Group HR and business strategy. Be prepared to support region wide communications and answer questions from the business.
• Proactively support the communication of changes to the Group’s remuneration policy and standard to HR stakeholders.
• Evaluate the competitiveness and effectiveness of Standard Chartered’s remuneration policy and practices within Pakistan and feedback into the PRB network.

Processes

• Collaborate with PRB Product Heads to achieve excellence in the implementation of PRB products and policies across businesses, seeking to improve understanding of these in order to drive business performance and employee motivation.
• In collaboration with other members of the team, manage the year-end performance and pay review processes for the AME region, in line with Group guidelines and acting as a point of contact for Country MT members. Specifically:
• Lead discussions with the business teams in relation to year-end messaging.
• Coordinate all relevant business communication including key year-end messages.
• Manage other annual remuneration processes including budgeting and forecasting.
• Partner with Country HR Specialist Delivery in the negotiation and recommendation of Service Level Agreements through the region with the Bank’s external reward and benefits vendors (e.g. remuneration survey vendors, benefits consultants, insurance providers) to secure service and agree budgets.
• Manage, evaluate and improve effectiveness of all HR products, plans and processes.
• Identify opportunities to improve efficiency of PRB by technology enhancements, migration to Global People Services or process improvements.

People and Talent

• Establish and maintain relationships with key stakeholders (at Group, Regional and country level) to ensure their engagement and sponsorship of the Bank’s reward philosophy
• Provide support to employ, engage and retain high quality people.
• Support, upskill and train PRB Advisory Support colleagues.

Risk Management

• In respect of the Group’s Risk Management Framework, ensure a full understanding of the risk and control environment in area of responsibility. Identify and articulate forward looking risks for the region. Articulate and manage them through designated PRB risk registers and HR Operational Risk Committee. Ensure all geographical specific Operational Risk and Compliance requirements related to PRB advisory are met.
• Support statutory and internal audits, as appropriate.

Governance

• Responsible for assessing the effectiveness of the Group’s controls to deliver effective reward governance in Pakistan and, if necessary, oversee changes in those areas
• Awareness and understanding of the regulatory framework in which the Group operates and local regulatory requirements
• Willingness to work with any local regulators in an open and cooperative manner
• Capability to challenge fellow executives effectively
• Work with the Country FLIP Forum Secretary to ensure appropriate governance and control of FLIP pay-outs in Pakistan as per the Group FLIP guidelines.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s valued behaviours and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Works closely with colleagues in HR, Global People Services and the business to ensure Group, regional and country requirements are delivered

Other Responsibilities

• Embed Here for good and the Group’s valued behaviours in Group HR.
• Perform other responsibilities assigned under Group, country, business or functional policies and standards. Apply

Standard Chartered Bank SCB Jobs January 2024