Telenor Pakistan Jobs January 2024

Telenor Pakistan Jobs January 2024

Organization: Telenor Pakistan

Position: B2B Sales & Services Officer

Employment Type: This is a full-time position.

Grade: This is a contract based position for 1 year.

Location: Three roles are available. Based in Islamabad, Lahore and Karachi, Pakistan. (Onsite)

Your Impactful Goals will include:

• Build a deep understanding of TP’s culture, product portfolio and customer needs to propose solutions that best meet their business needs.
• Explore regional markets and their potential to identify leads to onboard Corporate / SME & MEs.
• Innovate to bring out of the box approach to create value for our customers through our products and services.
• Explore opportunities to enhance beyond connectivity portfolio through aggressive solution selling.
• Retain and sustain accounts while providing top notch services ensuring customers are continuously delighted with TP’s service quality.

Your Typical day at work

• Identifying and developing new business leads converting them into opportunities.
• Achieve assigned growth targets through B2B’s product portfolios.
• Manage relationships with clients focusing on high quality servicing.
• Upsell to existing customers with a focus on offering them a wider range of solutions and as a one-stop solution.
• Develop and provide reports with key insights on pipelines, acquisitions, and growth potential.
• Collaboration with stakeholders
• Follow policy & procedures for routine operational tasks.

What we are looking for?

Education: Bachelors in Business, Marketing, Sales or Similar Discipline.

Work experience: Fresh candidate with up to one year of professional experience.

Potential Career Path: B2B Sales Roles, B2B Servicing Roles

Functional Skills / Knowledge Areas

• Should be a team player demonstrating high energy and motivation.
• Should be able to ensure quality sales along with collections.
• Should be good in financial negotiation to lock the deals.
• Should be a go getter to build portfolio from scratch.
• Willingness to learn and grow.
• Teamwork and relationship Building
• Working under pressure
• Excellent communication and Negotiation Skills

Last Date to Apply: 25th January, 2024 Apply

Position: Assistant Manager Digital Channels Growth

Employment Type: This is a full-time position.

Grade: This is a grade 2 position.

Location: This role is based in Islamabad, Pakistan. (Hybrid)

About the role:

Data can tell us a lot about our Telecom world. Analytics allows us all to mine huge amounts of data, crunch the numbers and discover the deep stories that lie beneath the surface. Individuals who have a background in different areas of telecom business or experience in App Growth / CVM and are looking to translate their creative analysis into compelling insights and ideas for the growth in Digital Channels/Business should aspire for this role.

This role, you would be given the critical responsibility of managing the growth of My Telenor app in order to help Telenor make its customers’ life easy and simple. This also feeds directly into the ambition of Telenor becoming a digitally savvy company, dedicated to providing convenience to its customers. The job role would entail work with a lot of analytics in the digital ecosystem and bring in growth.

Your Impactful goals will include:

• Deliver a growth plan for MyTelenor app.
• Manage data analytics for My Telenor app eco-system & other digital channels.

Your Typical day at work

• Responsible for the entire Customer Lifecycle Management of MyTelenor App (Churn, New user, Re-joiner etc.).
• Work on user upgradation from existing profile to enhance recharge and revenue.
• Use traditional telco channels such as SMS, IVR and other digital means including push notifications, in-app messages etc. in order to increase uptake and establish a strong dialogue with the customer.
• Manage end to end data analytics for MyTelenor app eco-system & other digital channels.
• Implement custom tracking methods to gain insights into the users’ profile, behavior, and GSM usage.
• Develop and manage reporting solutions that help understand the full impact of paid media and unpaid campaigns.
• The undertaking of basic analytics tools like Google Analytics, Firebase and Mixpanel etc.
• Identify opportunities for new features and areas of improvement through online research, brainstorming sessions, interaction with customers and other departments.

What we are looking for?

Education: Minimum of Bachelor’s degree in Marketing / Computer Science / Mathematics / Data Analytics. MBA in a similar background will be preferred.

Work experience:

• Demonstrated history of conducting quantitative analyses that has driven valuable change or optimization in a business context.
• Proficient in MS Excel and SQL for reporting and analysis.
• Certification in Google Analytics will be an added benefit.
• Experience in App growth of any industry.
• Experience working within the technology industry/start-up environment will be a plus.
  

Potential Career Path:Having gained experience in this position enables many diverse openings to the individual including vertical growth. Possible avenues in other functional roles includes options in Digital Services / Pricing / S&D / Circles

Functional Skills / Knowledge Areas

• Ability to get hands-on in a complex operational environment.
• Should be able to analyze, understand and recommend solutions to complex problems.
• Ability to multitask and work on crucial deadlines.
• Excellent interpersonal skills and ability to deal with multiple stakeholders throughout the organization.
• Good commercial awareness and be able to demonstrate competence in data analysis and reporting (Excel and SQL).
• Ability to simultaneously manage longer-term projects as well as delivery of interrupt-driven reactive analysis across team members.

Last Date to Apply: 23rd January, 2024 Apply

Position: Fixed Line Sales Operations Officer

Employment Type: This is a full-time position.

Grade: This is a contract based position for 1 year.

Location: This role is based in Islamabad, Pakistan. (Onsite)

About the role:

This position will fulfill the requirements of assisting the Fixed Line Team in product sales, customer support operations, enhancement of current product scope and working on new product support initiatives.

Your Impactful Goals will include:

• Effective coordination with operations to get customer issues resolved
• Working closely with the Fixed Line Client teams on proposals and pitches for business.
• Providing ongoing support for customers post implementation

Your Typical Day of work will look like:

• Supporting business account managers and acting as a operations person
• Putting together customer requirements and getting their feasibilities assessed
• Replying to customers following requests for information and proposal requests.
• Supporting HQ POC on customer data and presentations, proficiency in MS Excel/powerpoint

What we are looking for?

Education: Degree(s)/Major(s): Bachelor’s degree in Electrical/Electronics/Telecommunication

Experience: Fresh to 1 year of Fixed Line and customized solutions sales and support experience

Functional Skills/ Knowledge Areas

• Knowledge of Fixed Line business and product streams pertaining to Fixed Connectivity and Cloud/Colocation
• Should be able to handle work load effectively and efficiently
• Should be able to work under pressure to troubleshoot within SLA time
• Should be able to analyze, select and recommend solutions to complex situations
• Must be positive with a can-do attitude, a quick learner, an effective communicator and a self-starter who take creative approaches to solve challenging problems and meet tight deadlines.
• Ability to work independently under demanding situations

Last Date to Apply: 25th January, 2024 Apply

Telenor Pakistan Jobs January 2024