Ufone 4G Jobs January 2024

Ufone 4G Jobs January 2024

Organization: Ufone 4G

Position: Officer CEM App

IN THIS ROLE YOU WILL

• Assure the availability of all wireless CRM/VAS related wireless Application for the business.
• Monitor of all requests/ issues logged in the system and assuring their resolution as per SLA.
• Bridge the gap between Technology and Business.
• Resolve the business complains and coordinating with respective back-office teams for resolution.

HOW CAN YOU EXPRESS YOUR TALENT

• Performing request/issue resolution as per defined Work Instructions during roster duty.
• Preparing the daily roster task sheet.
• Coordination and follow up with back-office teams for service-related incidents/ unplanned outages / complaints.
• Resolution of customer complaints received through E-Mail, in case.
• Coordination and follow up with back-office teams for service-related incidents/ unplanned outages / complaints.
• Document and send the Work Instruction to DQAS and management, in case of any change.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification: MS /BS /BCS /MCS /B-COM /B.Sc. /B.E. /B. Tech

Experience: Experience within technical support role

Competencies

Functional Competencies

• Understanding of RDBMS Systems
• Understanding of SQL
• Understanding of GSM Architecture

Leadership Competencies

• Good communication skill
• Writing skills
• Leading qualities
• Problem resolution
• Arbitration

Location: Islamabad Apply

Position: Executive Provisioning & Digital Services

IN THIS ROLE YOU WILL

• Assure the availability of all Provisioning & Digital Services related wireless Application for the business.
• Act as a PoC for identification & rectification of customer pain areas ensuring a smooth customer experience.
• Implement support processes and drive continuous improvement for enhanced customer satisfaction.
• Ensure incident and problem management within defined SLAs for a smooth complaint journey.
• Build and manage support KPIs, work instructions and SOPs.

HOW CAN YOU EXPRESS YOUR TALENT

• Assure and resolve all related request/issue as per defined Work Instructions with agreed upon SLA and resolving the customer complaints of complex nature.
• Coordination and follow up with back-office teams for service-related incidents/ unplanned outages /complaints.
• Daily & Weekly SLA reporting of WCMS tickets resolution along with the information of permanent fixes.
• Document and send the Work Instruction to DQAS and management, in case of any change.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification: MS /BS /BCS /MCS /B-COM /B.Sc. /B.E. / B.Tech.

Experience: Experience within Technical Support Role.

Competencies:

Functional Competencies

• Good understanding of RDBMS Systems
• Good understanding of SQL
• Good understanding of Telecom Provisioning
• Understanding of Digital Services

Leadership Competencies

• Good communication skill
• Writing skills
• Leading qualities
• Problem resolution
• Arbitration

Location: Islamabad Apply

Position: Officer Development Practice

HOW CAN YOU EXPRESS YOUR TALENT

• The position involves the development of business web applications and software project coordination. We are looking for an outstanding IT graduate with experience in coding, design, and layout of software applications with an understanding of software projects and activities. The necessary guidance and supervision will be provided but the ideal candidate shall be able to work independently with minimal supervision.
• Identify use cases for the digitalization of the organization.
• Transform requirements into work products – ensure requirement traceability to product functionality tested and delivered.
• Process Improvement & Automation.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification: Professional degree in Electrical, Telecom, CS, and Software Engineering, from a well-reputed institution.

Experience: Related experience in the same field will be preferred.

Competencies

• Software Development
• Technical Analysis and Documentation
• Software projects Management

Location: Islamabad Apply

Position: Executive BI Analysis

IN THIS ROLE YOU WILL

• To create and maintain tool based automated reports and dashboards infrastructure to serve the reporting and data requirements and visibility of heart beat of organization
• This position will primarily be responsible for creating and maintaining reports and dashboards in MicroStrategy, our enterprise BI reporting tool.
• It will also be responsible to extend our self-service BI environment and add new sources to it along with enhancing existing sources and new schema modeling.

HOW CAN YOU EXPRESS YOUR TALENT

• Develop Schema to add new sources into MicroStrategy: Undertake end to end MicroStrategy development to improve upon the existing infrastructure and introduce new sources to enrich current reports and dashboards.
• MicroStrategy Administration and Operations: Ensure smooth and glitch free operations of BI infrastructure and meet SLAs.
• Business User Interaction – Be in communication with business users of all Ufone departments and for their data analysis requirements- Timely response to business queries and requests.
• Development of Tableau dashboard for business users which includes Requirement Gathering, Designing dashboards and deployment.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification: Bachelors in Computer Science.

Experience: Experience of inside out MicroStrategy and Teradata hands-on experience.

Competencies

• MicroStrategy Design and Development Hands on experience
• MicroStrategy Administration experience
• Teradata SQL
• Tableau Development

Location: Islamabad Apply

Ufone 4G Jobs January 2024