Management Jobs

Ufone Jobs Floor Supervisor Contact Center



Ufone Jobs Floor Supervisor Contact Center: Ufone is looking for a  Floor Supervisor Contact Center to be based in Lahore. This position is responsible for handling team to provide outstanding customer service by interacting with internal and external customers, and to achieve assigned quantitative/qualitative individual & team performance targets as well as SLA KPI’s assigned by Ufone Management.

Job Responsibilities:

    • Ensure to meet targets assigned in the SQS on monthly and yearly bsis
    • Ensure availability to help staff; Presence on floor and readiness to help and smooth Shift Login / Log out while maintaining floor decorum; Follow up of issues & complaints
    • Counseling of assigned CCEs not meeting daily targets; Mentoring/coaching of staff with less quantity, quality & knowledge management scores; Counseling on fatal calls / invalid tickets / call monitoring / customer feedback
    • Support Floor Manager during shift for achieving call center targets
    • Support Floor Manager for ISO compliance and special assignments as and when assigned by line Manager

Designation Level:

  • Senior Executive

Reporting to:



  • Assistant Manager


Employment Type:

  • Permanent

Education (Qualification / Certifications)

  •  Bachelor’s degree from a reputable university – preferably Masters 

Years of Experience:

  • 3 years of experience with a call center of cellular service provider

Skills and Expertise:

    • Excellent customer focus
    • Multi-Tasking
    • Stress and Conflict Management
    • Team Management
    • Good Communication skills
    • Proficient in Microsoft

Location: Lahore Apply

Ufone Jobs Floor Supervisor Contact Center

Register & Apply Online



Instagram Follow Facebook Like PageLinkedIn Follow


Jobs By Cities


Jobs By Field


Jobs By Organization


Recent Jobs

Haleeb Foods Pvt Ltd Jobs November 2024
Universal Packaging Company Ltd UPCO Jobs November 2024
Soorty Enterprises Jobs November 2024
Fast Cables Limited Jobs Branch Sales Manager
MCB Islamic Bank Jobs Sr Manager Transaction Monitoring AML
Nishat Linen NL Jobs Shop Manager
Hashoo Hotels Jobs Guest Relations Manager
UNICOL Limited Jobs Turbine Operator
The SEARLE Company Jobs Sr Executive Research & Development R&D
Tufail Multichem Industries Jobs Shift Supervisor
Halan Microfinance Bank Jobs Reporting Executive
Samad Apparel Pvt Ltd Jobs Assistant Manager Admin
Transworld Associates Jobs Associate IT PMO & Office Productivity
Jadeed Group Of Companies Jobs Agronomist
Greenstar Social Marketing (Guarantee) Limited Jobs Senior Officer Data Support
SINA Health Education & Welfare Trust Jobs Administrative Assistant
Cinnabon Pakistan Jobs Manager HR
Bunny's Limited Jobs Assistant Production Manager
Beaconhouse Group Jobs PHP Developer
Image Pakistan Limited Jobs SEO Specialist
Stylo Pvt Ltd Jobs November 2024
Greaves Airconditioning Pvt Ltd Jobs November 2024
Bank AL Habib Jobs Document Management Specialist
Bestway Cement Limited Jobs Assistant Manager Internal Audit
United Charter Schools Jobs Assistant Manager Parent Relations
Hotel One Pvt Ltd Jobs Manager Sales
Hilal Foods Pvt Ltd Jobs Territory Sales Officer
MG Motors Jobs Assistant Manager Assembly Shop
Engine Clothing Jobs Assistant Branch Manager
Gourmet Foods Pvt Ltd Jobs Ammonia Supervisor
whatsappgroup