United Bank Limited UBL Jobs Branch Operations Manager
United Bank Limited UBL Jobs Branch Operations Manager:
Job Title: Branch Operations Manager
Total Position: Multiple
Job Type: Full Time
Job Location: All Clusters
Minimum Education: Bachelor
Minimum Experience: 3 – 4 Year
Apply By: 31-DEC-23
Posted On: 01-JUN-23
Eligibility Criteria:
- Minimum Bachelor’s degree.
- 3-4 years’ experience working in multiple functions in branch operations such as BSO/BSS/CSR.
- Professional certification would be an added advantage.
Key Responsibilities:
- Achieve optimal score on the Branch Score Card
- Provide personalized service to customers.
- Identify & address customers’ immediate need ensuring positive customer experience.
- Ensure customers are being served within stipulated standards.
- Assist customers in resolving queries & complaints and provide feedback.
- Monitoring, resolution of issues and service delivery across internal business partners (CPU & lines of business.
- Leading, coaching & supervising staff to deliver excellent service and maintain optimal branch score on the CS score card.
- Perform/lead assigned staff in conducting financial and non-financial transactions.
- Implementation of an effective control environment in the branch.
- Ensure branch profitability, effective budget monitoring, expense control and approval.
- Cash vault, security stationery and ATM machine custodian
- Responsible for maintenance of branch outlook and ambience
- Ensure proper maintenance of branch furniture & fixtures and IT equipment
- Act as a branch security officer, conduct security drills and train staff to remain vigilant and alert. Apply
United Bank Limited UBL Jobs Branch Operations Manager
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