Zong CMPak Ltd Jobs October 2024

Zong CMPak Ltd Jobs October 2024

Organization: Zong CMPak Ltd

Position: Executive Network Support

Job Type: Contractual

Job Purpose: Network Support Executive” typically interacts with Customer facing staff, Operations Backend teams, Network Engineers and other groups within the CMPak Service Delivery organization. Role will require reporting and analytics to be performed on daily basis.

Job Responsibilities:

• You will receive customer complaints and queries through a variety of channels including ticketing tool, Email, Phone and Chat. In addition to making sure that each individual complaint is properly dealt with.
• Network Support Officer/Executive also needs to evaluate customer problems as a whole so that particular areas of concern can be identified.
• Beyond solving problems which have already arisen, Network Support Executive must also come up with plans designed to help avoid problems in the first place. This involves regularly evaluating the current state of the Network and Applications incident trends, identifying aspects which could be improved and recommend changes in order to facilitate those improvements.
• Along with routine responsibilities, Network Support Executive will often need to provide on-call support to Customer facing teams/users. Depending on work conditions, this can either occur on need basis or be a regular responsibility. Interact with internal/external employees via email, chat, and phone in order to resolve technical issues.
• Take ownership of and resolve discrepancies originating from various systems by analyzing logs and remediating with appropriate action. Properly log all actions taken in ticketing system and create / correct knowledge documentation where required.
• Report/Document/Analyze trends to determine possible areas to decrease inflows and permanent fixtures.
• Develop positive, ongoing business relationships with the internal customer’s management team, and end users striving to understand the customer’s business issues.
• Ensures that company standards/policies and Team’s SOPs are followed. Ensure that all required Network/Application support documentation exists and is maintained. Follow, create, document and improve all processes or SOPs relating to all Operations Level 1 and Level 2 duties.

Education: Bachelor’s Degree in Engineering/CS/IT is required.

Work Experience: Minimum 1 to 3 years of experience will be preferred.

Location: Islamabad Apply

Position: Assistant Manager Geo Marketing

Job Type: Permanent

Job Purpose: To assist the process of analysis and planning regards to regions network need. Assist in overall geo marketing planning and analysis of the region.

Job Responsibilities:

• Close monitoring of existing healthy network availability technology-wise and future requirements to ensure healthy sites.
• Planning of Network Coverage keeping in view gaps in coverage and future requirements with reference to addressable population and target market.
• Coordination with relevant Regional Engineering team for Network Capacity planning and Geo Marketing – HQ teams for timely data sharing and analysis.
• Keeping track of the existing and future roll out plans; prepare updated reports for management.
• Tracking of Cell Site revenue and profitability enhancement actions.
• Interaction with sales team on day to day requirements and complaints w.r.t network. Performing analysis on Commercial and Technical KPIs across network to periodically highlight growth challenges.
• Closely monitor New Physical Sites (recently rolled out) for healthy network availability and revenue growth, timely identification of challenges w.r.t. network.
• Periodic and regular analysis to ensure healthy presence of sales channel and supporting visibility.
• Close monitoring of OMO network foot-print, planning and new roll out. Regional technical Dashboard preparation with regular updates.
• Monthly channel relevant tagging and updates as per relevant changes (new sites, new franchises, grids etc.)

Education: Minimum Bachelors degree in Marketing or Business Management or Bachelor’s Degree in GIS

Work Experience: At least 3 – 4 years of experience in Geo Marketing related, planning and analysis fields.

Location: Islamabad – North Apply

Zong CMPak Ltd Jobs October 2024